You have purchased a pajamas, one suit, a protective device or any other item and want to cancel or make a return? Here are some tips for you.

Right of withdrawal:

If you have changed your mind after placing an order on Shop Ferrucci and you no longer wish to receive the goods, you have the right to withdraw from the purchase contract without penalty within 14 days of receiving the goods, as indicated by art. 52 of the Consumer Code.
Contact our Customer Service, keeping the order code you placed at hand; one of our operators will support you for each withdrawal operation, or send an email to the email address info@ferruccigroup.it
Returns:
If you need to return the goods received, you can do so independently by visiting the "Returns Area" and entering the order number (the number including the hashtag #XXXX that you received immediately after purchasing) and the email address used during the purchase.

You will be able to select the products for which you want to start the return procedure via the returns area.

Subsequently (if the return is not paid by Ferrucci Comfort) you can go to a post office or any other shipping company to ship the item to our office. We require the inclusion of the customer reference and order inside the product.

We will take care of checking the item received in logistics, ensuring its integrity and any discrepancies and then issuing the refund.

Alternatively contact the Customer Service keeping your order code at hand: we will take care of verifying what happened and the existence of the necessary conditions to open a return procedure in your name.

RETURN POLICIES OF FERRUCCI GROUP SRL UNIPERSONALE
1. Company Responsibility:
In accordance with the Consumer Code (Legislative Decree 206/2005), the company accepts responsibility for returns only in cases where the error is attributable to the company itself. This includes situations where the product was delivered incorrectly or was received damaged.

2. Customer Responsibility (return shipping costs):
Returns due to customer errors in choosing the product are at the customer's expense, in particular the return costs are at the customer's expense. In addition, the company offers an exchange service at a cost of 8 euros, which allows the incorrect product to be collected by a courier and the correct product to be delivered on the same day.

3. Total Refunds:
In accordance with the Italian Consumer Code (art. 130 et seq.), full refunds will be made only if the product is found to be defective at the origin (if the company ships the customer a product that is already defective). This therefore applies in particular in cases of company errors and in all cases in which the products are found to be non-compliant.
However, it will be possible to obtain a full refund only if the returned product is intact (except in the previous case of original defect), in accordance with the original contract. In particular, this implies that if the customer makes a return for errors not attributable to a manufacturing defect, he must undertake to return the product in the same condition in which it was delivered to him.

4.Partial Refunds:
In all other cases, where the product does not fall under the category of company error, a partial refund will be issued. This refund will include a reduction from the total refund amount, in proportion to the damage to the product.

5. Checking the Product Status:
The company Ferrucci Group SRL sole proprietorship reserves the right to verify the condition of the returned product before proceeding with the refund. This practice is in line with the Italian Consumer Code.
6. Application of the regulations regarding the right of withdrawal:
National rules on the right of withdrawal do NOT apply to small contracts negotiated outside of commercial premises (Article 47, paragraph 2, Consumer Code). For the purposes of qualifying a "small contract", the limit set by national legislation is 50 euros, in accordance with the provisions of EU legislation. For all other cases, the Italian regulations in force regarding the 14-day right of withdrawal will be followed, in which case, the consumer will be able to return the goods and obtain a refund of the amount paid. To exercise the right of withdrawal, it will be sufficient, within the terms provided, to send a message to the Amazon Seller account of Ferrucci Group Srl unipersonale.

Refunds:

• The refund procedure is opened immediately by Customer Service/Returns Area as soon as you make the return.
• The refund is usually made using the same method you used for payment: for example, if you used a bank transfer, you will be credited with an amount equal to the amount you spent.
• The refund usually occurs within 14 days (in the case of withdrawal) from the sending of the Order Confirmation and 30 days (in the case of partial refund due to the unavailability of one or more products) from the receipt of the Notice of withdrawal.

For more information on the right of withdrawal, returns and refunds, read Terms and Conditions of Sale